RETURNS & EXCHANGES
RAVE REBEL RETURN POLICY
We hope you enjoy your new Rave Rebel merchandise, but if you are not satisfied, we will gladly help you return your new and unworn item(s) for store credit, refund, or exchange.
Online purchases made through RAVEREBEL.com are valid for exchange, credit or refund within (30) days from the ship date, you can initiate a return by simply replying to your purchase order email, otherwise, please call our friendly customer service team at 1(866) 231-9034.
- Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.
- Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn condition
- If you have any questions or concerns about returning an item, our friendly customer service team will be happy to help you, please call 1-866-231-9034, email, or chat us.
ORDERING & PAYMENT
- All orders and payments placed via RaveRebel.com are protected by 256 bit - SSL security during checkout
- We accept Visa, Mastercard and Paypal as forms of payment
- We do not sell or solicit any personal information.
- We don't do anything we wouldn't want happening to our own information!
CANCELLING YOUR ORDER
We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. You can call us at 1-866-231-9034 within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process, unfortunately we are unable to grant your cancellation request.
RAVE REBEL RETURN POLICY FAQ
How do can I process my return online?
Easy as 1, 2, 3 - Simply reply to any of your purchase order emails or phone us as 1-866-231-9034 to initiate a return. We will provide you with the necessary paperwork on sending a return back to us.
- Print confirmation page
- Pack items including the return authorization paperwork
- Ship back to Rave Rebel for processing at the address listed on the paperwork
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
- Rave Rebel does not accept returns of items that have been worn or subjected to destructive conditions. Items not returned in original condition are not eligible for refund, store credit, or exchange. In addition, Rave Rebel does not accept returns of:
- Items that have been worn.
- Items that have been laundered.
- Items with tags removed.
- Items that smell of cigarette smoke, body odor or perfume.
- Items that have lotion or body glitter on them.
- Items that have human & animal/pet hair on them.
- Items that are soiled or stained.
- Items not returned in original packaging.
- Sale or Clearance Items. This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.
- The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.
Reply to your order confirmation email or phone us at 1-866-231-9034. Our customer is responsible for return shipping fees to Rave Rebel, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Rave Rebel, as we can't be responsible for any packages lost in shipment.
Returning outside the US/CANADA
Complete the online Return Authorization process online. Our customer is responsible for return shipping fees to Rave Rebel, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Rave Rebel, as we can't be responsible for any packages lost in shipment.
If you selected refund, we will credit your account within 3 business days of receipt of return products. This will show on your next statement, depending on the issuing bank and/or billing cycle. Most refunds post on your account within 2-5 business days.
If you selected Exchange, you will be able to exchange for the same item in a different size or color. You cannot exchange for a different item, but you can select store credit or refund to purchase a new item. We will exchange and ship your new item within 3 business days of receipt of return products. We will ship the replacement item via our flat rate methods.
If you selected store credit, we will email you a store credit gift card within 3 business days of receipt of return products. The gift card is ready for immediate use and does not expire. Store credit will not be available until your return is processed. Store Credit cannot be applied to an existing order and must be used at the time of purchase.
Can I return items on an order I already did an exchange or return on?
You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. We can only issue one RA# per order. You cannot make repeated returns on the same order.
Can I return only a portion of an item set?
No, all items have to be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.
Can I return shoes or boots?
If the boots or shoes you purchased do not fit they can be returned if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton. Any Refused delivery shoe order package with approval is subject to a 15% restocking fee.
How long does it take to process my Return or Exchange?
Returns and exchanges are generally processed by Rave Rebel within 3 business days of receipt. Please note, during seasonally high volume periods (such as Halloween Christmas, and Valentine's Day) it can take up to 15 days to process a customer return.
How will I know Rave Rebel received my return or exchange?
Rave Rebel will email you when your exchange or return has been processed. The email is sent to the email address on the order.
Do I have to pay for the shipping cost for my new exchanged item from Rave Rebel?
No, Rave Rebel will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -20 business days). If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.
Why was my return package refused by Rave Rebel and returned to me?
All packages shipped/delivered to Rave Rebel must have a valid RA# clearly printed/written on the outside of the package. Any packages that arrive without a valid RA# will be refused and the carrier will return to you.
Rave Rebel has the right to refuse any package or merchandise for the following reasons:
- No Return Authorization Number / RA# on the outside of the package
- Past the Standard 30 day Return/Exchange Policy
- An ineligible return item (please see not eligible for return list)
- Unable to accept do to condition of item.
- Not in original packaging